Privacy Policy

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA

The party responsible for data processing is Pastificio Lucio Garofalo, with VAT number 03575661214.

The contact details of PASTA GAROFALO are as follows:

Postal address: Via dei Pastai, 42
80054 Gragnano (NA) Italy

Telefono: + 39 081 8011002

E-mail: privacy@pastagarofalo.it

We would like to inform the data subject that Pasta Garofalo has appointed a Data Protection Officer who you can contact about any matter relating to the processing of your personal data. The data subject can contact the Data Protection Officer via the following contact details:

Phone: + 39 081 8011002
Email: privacy@pastagarofalo.it

WHAT KIND OF PERSONAL DATA IS COLLECTED BY PASTA GAROFALO?

Pasta Garofalo may collect the following personal data of the users of the Pasta Garofalo website and/or the Pasta Garofalo mobile application (“WEB/APP”) via the respective forms: name, email address, postal address, telephone number, date of birth, gender, when the user visits the WEB/APP, subscribes, gets in touch with Pasta Garofalo or participates in promotions or surveys of Pasta Garofalo.

Furthermore, Pasta Garofalo collects all the data relating to your browsing on the WEBSITE/in the APP and your interaction with the brand.
All the personal data collected by Pasta Garofalo come from the data subject, with the exception of the contact details provided by friends or family:

– To send a gift voucher or another gift.

– To share favourites saved on the WEBSITE/in the APP.

FOR WHAT PURPOSE ARE PERSONAL DATA PROCESSED?

The personal data of the data subject will be processed for the following purposes, where applicable:

Manage and develop subscription on the WEBSITE/APP. Subscription requires the elaboration of user browsing profiles on the WEBSITE/in the APP. This profiling consists of the use of the customer’s personal data and data relating to his/her browsing such as the products seen or added to the cart, the sections of the WEBSITE/APP visited, the location to assess preferences and/or personal interests in order to offer him/her the contents of the WEBSITE/APP, offers, services and products suitable to his/her profile.

Manage and send information on exclusive promotions, latest news and personalised information adapted to the profile, interests and needs of the data subject as a customer through email, SMS, mail or any other communication channel and/or digital platform. The sending of this information supposes the processing of user profiles consisting of the use of personal data, and the browsing information in the WEB/APP to evaluate certain aspects relating to personal preferences with the aim of offering the customer commercial communications suited to their profile. This personal customer information may be used to personalise digital communications.

In communications to the customer, content, products and services will be customised based on his/her interests. To manage communications, see the “Newsletter” section.

Respond to the exercise of ARCO+ rights, requests and complaints.

Manage the alert service when a specific item is available on the WEBSITE/in the APP.

HOW LONG WILL WE STORE THE DATA?

Pasta Garofalo will save personal data only for as long as reasonably necessary, taking into account the need to answer questions or solve problems, make improvements, activate services and fulfil the requirements of applicable legislation. This means that it may keep personal data for a reasonable period of time after you have ceased using Pasta Garofalo services or the WEBSITE/APP. After this period, personal data will be blocked in all Pasta Garofalo systems.

USE OF OUR WEB SITE

The user undertakes to make adequate use of the contents of the website and has the obligation to (i) provide truthful and exact information on the data requested in the subscription or order form and keep them updated, every time they use the website; (ii) not carry out activities which are illicit, illegal or contrary to good faith and public order; (iii) not to disseminate racist, xenophobic or discriminatory content or propaganda with reference to race, sex, ideology, religion or that in any way undermines morality, public order, fundamental rights, public liberties, honour, the intimacy or image of third parties and in general anything contravening the current legislation; (iv) not to cause damage to the physical and logical systems of the website, of Pasta Garofalo suppliers or of third parties, nor to introduce or spread computer viruses or any other type of physical or logical system that could cause the aforementioned damages; (v) not to use the contents of the website and the information contained therein to disclose advertising messages or having any other commercial purpose, nor to collect or store personal data of third parties; (vi) not attempt to access and, where appropriate, use the accounts of other users and modify or manipulate their messages.

Pasta Garofalo reserves the right to carry out, without prior notice, any changes it deems appropriate on its website, with the right to modify, delete or add content and services provided through it as well as the way in which these are presented or located in the portal.

WHAT IS THE LEGAL BASIS THAT GIVES US THE AUTHORISATION FOR DATA PROCESSING?

Pasta Garofalo can carry out the processing of personal data on the basis of the following legal principles:

Consent
With respect to the following purposes, the legal basis for the processing of personal data of the data subject will be the consent of the latter, if it has been granted:

Management of registration on the WEBSITE/APP.

Management of sending information on exclusive promotions, latest news and personalised information adapted to the profile of the data subject.

Response to the exercise of ARCO+ rights, requests and complaints from the data subject.

LEGITIMATE INTEREST

With respect to the following purposes, the legal basis for the processing of personal data of the data subject will be the legitimate interest of Pasta Garofalo:

The processing of profiles via browsing the WEBSITE/APP by a registered user, similar to all users who have provided us with their data for any other purpose.

The elaboration of sending information on exclusive promotions, latest news and personalised information adapted to the profile of the data subject.

Sending satisfaction surveys on the products purchased or on the services used by Pasta Garofalo customers to learn their opinions and improve them.

Our legitimate interest lies in being able to ensure that our WEBSITE/APP remains secure, as well as helping Pasta Garofalo understand the needs, expectations and level of user satisfaction and thus improve services, products and brands. All these actions are aimed at improving the level of customer satisfaction and guaranteeing a unique browsing and purchasing experience.

TO WHOM CAN WE COMMUNICATE THE DATA?

The personal data of the data subject can be transferred/communicated to the following recipients:

Companies of the Pasta Garofalo Group.

Public administrations and bodies in the cases required by tax legislation, labour law, social security legislation or any other applicable legislation.

Companies in charge of data processing, such as franchising and suppliers that provide services to Pasta Garofalo (couriers, persons in charge of sending communications, agencies, companies in charge of processing profiles, etc.).

Furthermore, international data transfers may take place in the presence of the aforementioned transfers/communications, for which Pasta Garofalo will use the standard contractual clauses adapted by the European Commission and the EU-US Shield for privacy as a guarantee of transfers made to countries that do not have an adaptation decision of the European Commission. In any case, third parties with whom certain personal data are shared will have previously demonstrated the adoption of appropriate technical and organisational measures for their correct protection.

Under no circumstances will Pasta Garofalo sell customer data to third parties.

HOW DOES PASTA GAROFALO PROTECT PERSONAL DATA?

The WEBSITE/APP uses data security techniques such as firewalls, access control procedures and cryptographic mechanisms in order to prevent unauthorised access to data and guarantee confidentiality. For this purpose the user accepts that Pasta Garofalo obtains the data for the respective authentication of access controls.

Confidential payment data is transmitted directly and encrypted (SSL) to the recipient.
Pasta Garofalo declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data processed, as well as to prevent the loss, alteration and/or access by unauthorised third parties.

WHAT ARE THE USER’S RIGHTS RELATING TO PERSONAL DATA?

The user can exercise the following rights by writing to the email address privacy@pastagarofalo.it:

INTELLECTUAL AND INDUSTRIAL PROPERTY

All intellectual and industrial property rights connected to the website and its contents, including, by way of example, images, sound content, audio, video, drawings, texts, graphics, logos, icons, colour combinations, structure, buttons, software, commercial names, trademarks, works, illustrations, photos or design drawings or any other material that can be used on an industrial and commercial level are the property and ownership of Pasta Garofalo or third-party owners of the same, who have duly authorised their own inclusion in the website.

It is expressly forbidden to reproduce, distribute and publicly communicate – including the method of making available – the totality or part of the website contents for commercial purposes, on any support and by any technical means, without the authorisation of Pasta Garofalo.

The user undertakes to respect the intellectual and industrial property rights of Pasta Garofalo. The user may use the website and its contents for personal and private use. Any other use is prohibited, for which it will be necessary to obtain an express and written authorisation from Pasta Garofalo. The user must refrain from deleting, altering, circumventing or manipulating any security device or security system installed on the website.

LIABILITY ARISING FROM USE OF THE WEBSITE

Pasta Garofalo is in no way responsible for damages of any nature caused, for example, by: errors or omissions in terms of content, lack of availability of the portal or transmission of viruses or malware or other elements detrimental to the contents, despite having adopted every technological measure necessary to avoid it.
It is possible to be redirected to third-party website content from the customer’s website. Since the provider cannot always control the contents placed by third parties on their websites, it does not assume any responsibility with respect to these. In any case, the provider undertakes to immediately withdraw any content that may violate national or international legislation, morals or public order, proceeding with the immediate withdrawal of the connection to this website, also informing the competent authorities of the contents in question.

Pasta Garofalo is not responsible for the information and content stored – as an indication but not exhaustive – on forums, chats, blog generators, comments, social networks or any other means that allow third parties to publish content independently on the web. However, Pasta Garofalo remains available to all users, authorities and law enforcement agencies and actively cooperates in the collection and, if necessary, in blocking all content that could invalidate or contravene national or international legislation, rights of third parties or morality and public order. If the user believes that the website contains such content, he/she is invited to immediately notify the website administrator.
The website has been reviewed and tested to work properly. In principle, correct operation is guaranteed 24 hours a day, 7 days a week, every day of the year. However, Pasta Garofalo does not deny the possible presence of programming errors or the occurrence of force majeure, natural catastrophes, strikes or similar circumstances that make access to the website impossible.

It is forbidden to enter hyperlinks for commercial purposes on the websites outside Pasta Garofalo that allow access to the website without the prior consent of Pasta Garofalo. Pasta Garofalo is not responsible for the use or contents of third-party websites linked to Pasta-Garofalo.com.

WHAT ARE COOKIES AND HOW ARE THEY USED BY PASTA GAROFALO?

Cookies are files installed on your computer, on your phone, on your tablet or other device in order to record your activities while browsing this website and/or the Pasta Garofalo mobile app (hereinafter referred to as the “Website/App”). The use of cookies allows the server in which the Website/App is located to recognise the browser used by the user, allowing him/her, for example, if he/she is a registered user, to access the areas and services without having to register with each visit and to remember language preferences, country, etc. in future visits. Cookies are also used to measure audience and traffic parameters, monitor progress and the number of accesses.

HOW CAN THE USE OF COOKIES BE DISABLED AND THOSE INSTALLED BE ELIMINATED?

The user can configure his/her browser at any time by deactivating the installation of cookies and eliminating the cookies previously installed on his/her device. By deleting and/or deactivating cookies, the user may not access certain features of the Website/App or his/her browsing experience may be limited. For this reason, our advice is to keep them active.

The information for deleting or configuring cookies in various browsers is provided below:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Opera

WHAT KIND OF COOKIES DOES PASTA GAROFALO USE?

Description